ESOFans: Privacy Policy
This privacy policy was last modified on 14 May, 2020.
Welcome to ESOFans, the online services (“Service”) including ESOFans.com and sister sites ESOWebTrader.com, ESOAuctions.com and LFESOG.com (“ESOFans,” “we,” or “us”). Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Service, and your choices about the collection and use of your information.
Our hosting provider of choice is Wix.com (Wix) which provides underlying tools for the Service such as membership accounts, database storage, blogs and forums. Please consult the Wix privacy policy for details on their services https://www.wix.com/about/privacy.
Capitalized terms that are not defined in this Privacy Policy have their meaning defined in our Terms of Service at https://esofans.com/tos.
How We Collect and Use Information
We collect the following types of information about you:
Information you provide us directly:
We ask for certain information such as your username, primary and alt Xbox gamertag, real name (optional) and e-mail address when you register for a wikiHow account, or if you correspond with us. We may also retain any messages you send through the Service, and may collect information you provide in User Content you post to the Service. We use this information to operate, maintain, and provide to you the features and functionality of the Service. Your username and if you choose to disclose it, your real name, will be published publicly. Once published, your username and / or real name may not be able to be removed entirely from the Service.
Information we may receive from third parties:
We may receive information about you from third parties. For example, if you access our websites or Service through a third-party connection or log-in, for example, through Facebook Connect or Microsoft Live, by “following,” “liking,”, linking your account to the Service, etc., that third party may pass certain information about your use of its service to us. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID, your Xbox gamertag, your Xbox profile xuid, etc.), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. If you allow us access to your friends list, your friends’ user IDs, and your connection to those friends, may be used and stored to make your experience more social, and to allow you to invite your friends to use our Service as well as provide you with updates if and when your friends join the Service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Service. You may also unlink your third party account from the Service by adjusting your settings on the third party service.
Inviting a friend to use the Service:
We may, at our sole discretion, develop a feature that allows you to invite third parties to the Service. If you choose to use our invitation service to invite a third party to the Service through our “Invite friends” feature, you may directly choose a friend to invite through your connected accounts – but we do not require that you import your contacts list to the Service, and we do not retain the information contained in your contacts list. You understand that by inviting a friend to the Service through the “Invite friends” feature, you are directly sending an email or message from your personal accounts and that we are not storing your contact list.
Analytics information:
We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser, including the pages of our properties that you visit, and other information that assists us in improving the Service. Analytics information would be captured in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
Cookies information:
Full details can be found on our Cookies Policy at https://esofanscom/cookies. When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.
Log file information:
Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
Clear gifs/web beacons information:
ESOFans does not directly employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns. However third party providers such as Google Ads may employ clear gifs for a better advertising experience.
Commercial and marketing communications:
We may use the information we collect or receive, such as your email address, to communicate directly with you. We may use your information to send you Service-related emails (e.g., account verification, reminders, changes/updates to features of the Service, technical and security notices). You may not opt out of Service-related emails.
Use of certain service type information we collect about you:
We use or may use cookies or log files to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our Service; (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems; (f) help you efficiently access your information after you sign in and (g) to provide advertising to your browser or device
Sharing of Your Information
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We will not rent or sell your information into third parties outside ESOFans and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted below:
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Who we may share your information with: We may share your information with third-party business partners and Trusted Users for the purpose of providing the Service to you. Third party business partners will be given limited access to your information as is reasonably necessary to deliver the Service, and we will require that such third parties comply with this Privacy Policy, or operate under a similar privacy policy. Please see below regarding third party ad services that we may use in the Service provided to you.
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Who can see User Content: Any User Content that you voluntarily disclose for posting to the Service becomes available to the public and cannot be removed, except by ESOFans at its sole discretion. Once posted User Content may not be removable from public view, as copies may remain viewable in cached and archived pages of the Service, on other sites that have republished us, or if other Users have copied or saved that information. If you do not wish your User Content to be available to the public, please don’t post it on ESOFans. Your username and if you choose to disclose it, your real name, will be published publicly. Once published your username and / or real name may not be able to be removed.
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Who can see your IP address: If you post User Content on the Service while not logged in, your IP address may be published with your User Content in order to attribute your contribution to the Service. A selection of Trusted Users with administrative powers on ESOFans have the ability to review IP addresses of users to reduce abusive behaviour. Any third party service embedded in the Service such as an advertiser, video provider, social network or other third party will also have access to your IP address.
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Who can see your email address: If you enter an email address, you will enable communication from ESOFans and other Users. If you reply to users or participate in group activities, your email address may be shared with these users. In addition Wix messaging to the Service will be received by a group of Trusted Users, who will use your email address, via the Wix messaging tools, to reply to your message.
What happens in the event of a change of control:
We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, User Content and other user information related to the Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.
Instances where we are required to share your information:
ESOFans will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service (found at https://esofanscom/tos) or to protect the security, quality or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of ESOFans, our Users, or others.
Sharing certain service type information we collect about you:
We may share certain service type information, including information obtained through tools such as cookies and log files (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.): (i) with our third-party business partners for the purposes described in the section above on “How We Collect and Use Information.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymised data with third parties.
Ads on ESOFans:
We may also share certain information such as your location, browser, cookie data, and other data relating to your use of our Service with our business partners to deliver advertisements (“ads”) that may be of interest to you. ESOFans may allow third-party ad servers or ad networks to serve advertisements on the Service. These third-party ad servers or ad networks use technology to send, directly to your browser or mobile device, the ads and ad links that appear on the Service, and will automatically receive your IP address when they do so. They may also use other technologies (such as cookies, JavaScript, device identifiers, location data, and clear gifs, see above) to compile information about your browser’s or device’s visits and usage patterns on the Service and on other websites, and to measure the effectiveness of their ads and to personalise the advertising content delivered to you.
For example, Google uses DART cookies in order to deliver ads to you through the Service. Google's use of the DART cookie enables it and its partners to serve ads to you based on your visit to the Service and previous websites that you may have visited. Other advertising networks also use similar cookies, clear gifs, or other mechanisms to deliver targeted advertising to you through the Service. You can delete these cookies by following the instructions at https://www.wikihow.com/Clear-Your-Browser%27s-Cookies. You may opt out of the use of Google’s DART cookie and cookies placed by Network Advertising Initiative (NAI) certified ad networks at http://optout.networkadvertising.org/?c=1. Opting out of these cookies will be effective not only on the Service, but on all websites with NAI certified advertising networks. However, these opt-outs will be ineffective on networks that are not NAI certified.
Please note that an advertiser may ask us to show an ad to a certain audience of Users (e.g., based on demographics or other interests). In that situation, ESOFans or our Partners determine the target audience and we serve the advertising to that audience while providing only anonymised data back to the advertiser. If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience which they are trying to reach.
To enhance your user experience or help us improve and measure our effectiveness, we may embed code from third parties on the Service. Examples of such parties may include Microsoft, Facebook, Twitter, Pinterest, Google, YouTube, Howcast, VideoJug, AOL and others. These third parties may collect information about you including IP address and set cookies in ways that ESOFans does not control.
This Privacy Policy does not apply to, and we cannot control the activities of, third-parties. Please consult the respective privacy policies of such third parties or contact such third parties for more information.
How We Store and Protect Your Information
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Storage and Processing:
Your information collected through the Service may be stored and processed in the United Kingdom or any other country in which ESOFans or its subsidiaries, affiliates, or service providers maintain facilities. ESOFans may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
Keeping your information safe:
ESOFans cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from ESOFans, at all times. However, ESOFans cannot ensure or warrant the security of any information you transmit to us or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the ESOFans Service, such as social networks. ESOFans is not responsible for the functionality or security measures of any third party.
Compromise of information:
In the event that any information under our control is compromised as a result of a breach of security, ESOFans will take reasonable steps to investigate the situation. Where appropriate ESOFans will notify those individuals whose information may have been compromised and take other steps as needed in accordance with any applicable laws and regulations.
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Your Choices about Your Information
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You control your account information and settings: You may update your account information and email communication preferences at any time by logging in to your account and changing your profile settings.
We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at esowebtrader@protonmail.com.
Opting out of collection of your information for Tracking / Advertising:
Please refer to your browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents ESOFans or its business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Service. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at esowebtrader@protonmail.com.
How long we keep your private profile information:
Following termination of your User account, ESOFans may retain your private profile information for a commercially reasonable time for backup, archival, or audit purposes. For the avoidance of doubt, any information that you choose to make public on the service may not be removable.
Children’s Privacy
ESOFans does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Service and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13 please contact us at esowebtrader@protonmail.com.
Links to Other Websites and Services
We are not responsible for the practices employed by websites or services linked to or from the Service, including the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible for, and we do not have control over, any third-parties that you authorize to access your User Content. If you are using a third-party website or service (like Facebook, Discord, Google groups, or an IRC chatroom) and you allow such a third-party access to your User Content you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through the Service.
EU Privacy Rights
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For the purposes of the processing of personal data of individuals in the European Union (“EU”), we rely on the following lawful basis for the processing of your personal data:
(a) Our legitimate interests in (among other things) delivering the Services, conducting commercial research, improving and maintaining the Services, personalising and tailoring content made available to you through the Service, protecting the security or integrity of our databases, protecting our business or reputation, taking precautions against legal liability, dealing with our assets in the event of a business change (see further below), protecting and defending our legal rights or property, or for resolving disputes, investigating and attending to inquiries or complaints with respect to your use of the Services;
(b) Where relevant, your express consent. If you provide us with personal information relating to you and give your consent for using it;
(c) Where relevant, the fulfilment of our contractual obligations to you under our terms and conditions of service; and
(d) Where relevant, for compliance with legal obligations to which we are subject.
Users based in the European Union have the following legal rights in respect of their information:
(a) The right to require us to confirm whether or not your information is being processed, the purpose of any such processing, the recipients of any information that has been disclosed, the period for which your information is to be stored and whether any automated decision-making processes are used in relation to their information;
(b) The right to require us to rectify inaccurate information without undue delay;
(c) Where we relied on the ‘consent’ basis for processing that information, the right to withdraw your consent at any time. This right to withdraw consent does not affect the lawfulness of processing based on consent before its withdrawal;
(d) The right to request the erasure of your information. Subject to certain conditions, you can make a request for erasure where:
(i) the information is no longer necessary in relation to the purpose for which it was collected;
(ii) the processing of the information is based on your consent (and the other circumstances described in the ‘Legal Basis for Processing Your information’ and ‘How We May Share Your information’ sections above no longer apply), if you withdraw your consent; or
(iii) where the personal data is processed by us solely on the basis of our ‘legitimate interest’ referred to above (and the other legal basis set out above do not apply), if you object to the processing of your personal data and there are no overriding legitimate grounds for the processing (such as, for example, where the processing of the data is required to meet statutory obligations or for the defence of legal claims).
Where we disclosed your information to a third party and you request the erasure or rectification of the data, we will take all reasonable steps to inform the third party of such request;
(e) The right to require us to restrict the processing of your personal data in certain circumstances, such as where the accuracy of that data is disputed or an objection has been raised. In such circumstances, we will only process that information with you express consent, or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest;
(f) Where data is processed based on your consent or to fulfil a contractual obligation, under certain conditions you may have the right to receive your personal data from us in a structured, commonly used and machine-readable format;
(g) The right to object to the processing of personal data where:
(i) we rely solely on the ‘legitimate interest’ basis for processing that data, in which case we may be legally required to stop processing your information unless we have compelling legitimate grounds for the processing which override your privacy rights and interests; or
(ii) the information is used for direct marketing purposes, in which case we will immediately stop processing your information for such purposes;
(h) You have the right to lodge a complaint with the data protection supervisory authority of the EU member state where you reside.
Please note that the above legal rights are subject to various conditions and exceptions including where the data is used for statistical or scientific research purposes and the exercise of the right would prevent such purposes from being attained or would seriously impair their attainment.
California Privacy Rights
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Under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of information to third parties for the third parties' direct marketing purposes. To make such a request, please send an email to esowebtrader@protonmail.com with "Request for California Privacy information" in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide to you via email a list of the categories of information disclosed to third parties for their direct marketing purposes during the immediately-preceding calendar year, along with the third parties' names and addresses. Please note that not all personal data sharing is covered by Section 1798.83's requirements.
Application
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This Privacy Policy relates to your personal data, meaning data about you, an individual, from which you can be identified. This Privacy Policy does not apply to any data insofar as it is held, processed, disclosed or published in a form which cannot be linked to a living individual (such as anonymised data, or aggregated data which cannot directly or indirectly be used to extract your personal data). We reserve the right to generate anonymised and aggregated data extracted out of any databases containing your personal data and to make use of any such anonymised and aggregated data as we see fit (including publishing such data and sharing it with third parties).
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How to Contact Us
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If you have any questions about this Privacy Policy or the Service, please contact us at esowebtrader@protonmail.com
Changes to Our Privacy Policy
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ESOFans may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner we will let you know and update the ‘last modified’ date at the top of this page.
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